PRIVACY POLICY

purposeXchange is a registered non-profit organisation committed to protecting the privacy and personal information of all visitors, donors, volunteers, beneficiaries, and supporters who interact with our website. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

Information We Collect

We may collect personal information such as your full name, email address, contact number, physical or postal address, and any other information that you voluntarily provide when interacting with our website. This includes information submitted through contact forms, newsletter subscriptions, volunteer applications, or other communications. Where donations are made, limited transactional information may be collected; however, we do not store full payment card details. The data of an individual under the age of 18 shall only be collected once specific parental and/or guardian verbal and/or written consent has been obtained.

How We Collect Information

Personal information is collected when you visit our website, complete online forms, subscribe to communications, donate, apply to volunteer, participate in our programmes, or contact us directly via email or website forms. Some information may also be collected automatically through cookies and similar technologies when you browse our website.

Use of Personal Information

We use personal information solely for purposes related to our activities as a non-profit organisation. This includes communicating with donors, volunteers, and supporters; managing donations and issuing acknowledgements; coordinating volunteer activities and programmes; responding to enquiries; improving our website and services; and fulfilling our legal and regulatory obligations.

Payment Processing

All online donations made through our website are processed securely by trusted third-party payment service providers. We do not store, process, or have access to your full payment card details. These providers are responsible for handling payment information in accordance with their own privacy and security standards.

Sharing of Information

We do not sell, rent, or trade personal information. Personal data may be shared only with trusted third-party service providers who assist us in operating our website or delivering our services, or where law or regulatory authorities require disclosure. All third parties are required to protect personal information and process it in compliance with POPIA.

Data Security

We take reasonable technical and organisational measures to safeguard personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. Access to personal information is limited to authorised individuals who require it for legitimate organisational purposes.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience. You may choose to disable cookies through your browser settings; however, doing so may affect the proper functioning of certain features of the website.

Data Retention

We retain personal information only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Once personal information is no longer required, it is securely deleted or anonymised.

Your Rights

In terms of POPIA, you have the right to request access to your personal information, request correction or deletion of your information, withdraw consent where processing is based on consent, and lodge a complaint with the Information Regulator of South Africa. Any such requests may be submitted using the contact details provided below.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page, together with the revised effective date.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of personal information, please contact us at: